Frequently Asked Questions
Everything you need to know about bringing the pier to your front door.
How do you ensure the seafood stays fresh during transit?
We use specialized temperature-controlled packaging, including high-density foam coolers and dry ice or gel packs, to ensure your seafood arrives at the perfect temperature.
When will my order be delivered?
We offer overnight shipping via FedEx to ensure maximum freshness. Orders placed by 12:00 PM EST Monday through Thursday are typically eligible for next-day delivery.
Can I ship to a P.O. Box?
Due to the perishable nature of our products, we require a physical street address for all deliveries and cannot ship to P.O. Boxes.
What should I do if my order arrives damaged?
If there is any issue with your delivery, please contact our guest services within 24 hours of receipt. We are committed to making it right through replacements or refunds.
Do you provide storage and cooking instructions?
Yes, every order includes a detailed handling guide with instructions on how to store your seafood and tips from our chefs on how to prepare it perfectly.
Are your products the same as those served in your restaurants?
Absolutely. We source our online inventory from the same high-quality, sustainable suppliers that provide the fresh catches for our restaurant locations.